Terms & Conditions

Customer Service & Support

Customer Service and Support is available between the hours of 9.00am - 5.30pm Monday to Saturday

Telephone: 01772 257770

Fax: 01772 257770

Email : enquiries@originalartshop.co.uk

The Original Art Shop, 30 Fishergate Walk, The Mall, Preston, Lancs. PR1 2NR

Pricing Policy

• All goods offered for sale through our website are priced in pound sterling (£)
• All prices shown on our website include VAT at a rate of 17.5%.
• Customs and import duties are not included. The customer is responsible for payment of any surcharges. It is the customer's responsibility to ascertain any such charges.
• We accept payment by Paypal, Visa, Mastercard, Maestro, Cash, and Cheque (drawn on a major UK bank) in Pounds Sterling (£). If payment is made by cheque, the goods will not be dispatched until the cheque has cleared through the banking system. This can take 10 working days.
• Prices do not include postage and packing. Delivery to anywhere in mainland United Kingdom is FREE, including deliveries to Northern Ireland and the Channel Islands.
• All of the products we sell are produced in strictly limited quantities and are liable to sell out at any time. If an order is placed for an item that is no longer available a full refund will be given.
• We aim to have every product priced correctly on the website. However in the rare event of a product being incorrectly priced we reserve the right to withdraw the item from sale at the incorrect price.

Framed Items

Pictures are framed in our on site workshop. We will frame the pictures in the frame illustrated on the website,  occasionally we may have to substitute an alternative frame due to the unavailability of the frame moulding illustrated. If we substitute, we will contact the customer first. For safety reasons, we will use "Artscreen Plus" acrylic glazing where required.

Copyright Statement

All images on this site are protected by copyright law. The images may not be used by any person without first obtaining the permission of the copyright holder.

Delivery

All orders delivered to mainland UK are free of any delivery or package charge

• For purpose of allocating a delivery charge the following areas of the UK are listed as different countries when ordering.
• All confirmed orders will be despatched by courier within 4 working day
• If any delay occurs, you will be notified immediately. You will be given the option to arrange a convenient delivery date or to cancel the order with a full refund.
• Please advise us if the package has not been delivered within 10 working days of placing the order, so that we can trace the parcel. Please be aware that packages being delivered overseas may take longer.

Returns

• All orders are checked carefully before despatch. Occasionally, items may be damaged, defective or unacceptable and we will make every effort to rectify the situation.
•  We will do our very best to ensure full customer satisfaction.
• If goods are delivered damaged in transit, please notify us immediately on receipt. Keep all the packaging material and we will arrange to have the goods uplifted at our own expense. If it is clear that the item has been damaged in delivery by the state of the parcel when it arrives, please do not sign for the package but refuse it as damaged. You will be given the option to have the item(s) replaced (if available) or to have a full refund.
• Customers are free to return goods for any other reason within 7 days of receiving them, but please ring for authorisation first. Goods returned that are not defective or faulty must be returned to us at your own cost, with the goods being insured against damage or loss. This does not affect your statutory rights.

Law and Jurisdiction

The contract shall be deemed to be made in England. All contracts made between The Original Art Shop Preston Ltd and the customer shall be governed by the laws of England and any dispute arising therein shall be subject to the sole jurisdiction of English courts.

Privacy Policy

• We are committed to protecting your privacy.
• We will only use the information we collect about you lawfully - in accordance with the Data Protection Act 1998.
• The information we collect is to process your order and to provide you with the best possible service. 
• None of the information supplied by you will be provided to anyone outside of The Original Art Shop.

• At any time you may contact us to check the information held on file about you. Please ask for this in writing from:
  
  The Managing Director

  The Original Art Shop Preston Ltd.,

             30 Fishergate Walk

             The Mall

             Preston

             Lancs

             PR1 2NR